Privacy Policy

1. Who We Are

IT2 Global Ltd is the data controller for personal data collected through this website. Our registered address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. For all data protection enquiries, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: your name and job title
• Contact data: email address, telephone number, and company name
• Enquiry data: the content of messages you send us via our contact form
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform
• Usage data: information about how you use our website, including pages visited and referral sources

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: when you complete our contact form, send us an email, or engage with us by phone
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data via cookies and similar technologies
• Third parties: we may receive data from analytics providers and business partners

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To manage our relationship with you, including notifying you of changes to our services
• To improve our website, products, and services through analytics
• To comply with legal obligations
• To send you marketing communications where you have consented or where we have a legitimate interest to do so

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Legitimate interests: processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: processing is necessary to comply with a legal obligation
• Consent: where you have given us explicit consent to process your data for a specific purpose

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers who assist us in operating our website and delivering our services, acting as data processors on our behalf
• Professional advisers including lawyers, bankers, auditors, and insurers
• Regulatory authorities, law enforcement, or other government bodies where required by law

7. International Transfers

As a global engineering business operating in 40+ countries, some of our service providers may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses approved by the Information Commissioner's Office (ICO).

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 3 years. Technical and usage data is retained for up to 26 months.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your personal data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: not to be subject to solely automated decisions that significantly affect you

10. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. For more information about the cookies we use, please refer to our cookie settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

13. Contact Us & Complaints

To exercise any of your rights, or if you have questions about this policy, please contact us at [email protected] or write to us at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.